This Privacy Policy explains how Nordon ("Nordon," "we," "us," or "our"), a marketing agency based in Toronto, Ontario, Canada, collects, uses, and protects information when you visit our website or contact us. By using this website, you acknowledge the practices described in this policy.
Information We Collect
We collect information you choose to provide to us, including:
- First and last name
- Email address
- Phone number (optional)
- Business name (optional)
- The content of any message or inquiry you send us
- Your text messaging (SMS) preferences and consent records
Information associated with your inquiry may include the date and time, source page, and basic browser information to support your request and maintain consent records.
Chat Widget and SMS Consent
This website uses a LeadConnector chat widget to receive inquiries. The chat widget is the only SMS opt-in method on this website; there are no separate contact or SMS consent forms. Text messaging consent is optional and is handled within the widget. Contacting Nordon does not by itself constitute consent to receive marketing text messages.
How We Use Your Information
- To respond to your inquiries and provide requested information
- To schedule, confirm, and follow up on consultations and appointments
- To provide and improve our services
- To send text messages only in the categories you have specifically consented to
- To maintain records of consent and comply with legal obligations
How Information Is Stored and Protected
Inquiry and consent records are handled through our communication service providers, with access restricted to authorized Nordon personnel. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Service Providers
We may use trusted service providers to operate this website, host data, manage customer relationships, and deliver communications. These providers may process information only on our behalf and as needed to provide their services to us. This general disclosure does not apply to text messaging opt-in data and consent, which is governed by the section below.
SMS Messaging & Mobile Information Privacy
If you opt in to receive text messages from Nordon, we collect your mobile number and your consent selections. We use this information only to send the types of messages you agreed to receive. Mobile opt-in information is not sold or shared with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
You may opt out of text messages at any time by replying STOP. Reply HELP for assistance. Message frequency may vary. Message and data rates may apply. See our Terms & Conditions for details.
Your Choices and Requests
You may request access to, correction of, or deletion of your personal information, or withdraw any consent you have provided, by contacting us using the details below. We will respond within a reasonable time and in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
Contact Us About Privacy
For privacy questions or requests, contact: